When the flight goes down, your ground operation can’t go down with it
Mowi is the ground mobility provider your airline activates in a contingency: crews that must reach their destination, stranded passengers who need a response, and delayed luggage that must be delivered. Global reach, in-house operation, team available 24/7.
Contact our team 24/7Crews: the transfer that keeps the schedule running
A crew that doesn’t reach the airport or the hotel on time isn’t a transportation problem: it’s a compromised flight. Mowi transfers crews with professional drivers in impeccable attire, in the vehicle category that matches the team’s size — van or executive minivan for the full crew, executive sedan for individual transfers — with the discretion that flight personnel on mandatory rest require. You coordinate with a single point of contact and the transfer is handled.
Stranded passengers: the response your brand leaves in the customer’s memory
A cancellation, a diversion, or an overbooking situation leaves your airline with passengers who need to move now, and with a service experience that gets judged in those hours. Mowi handles the transfer to hotels, alternate rebooking airports, or rebooking points, with the vehicle category the volume requires: executive sedan for individual cases, van for small groups, minibus or motorcoach for high-capacity contingencies. You decide the destination; we execute the movement.
Delayed Baggage Management: recovery and delivery, not tracking
It’s worth being clear about the scope, because precision matters in this service: Mowi does not track luggage or offer real-time baggage tracking. What Mowi does is the ground leg that comes after. Once your airline locates the suitcase, we recover it and deliver it to the home, hotel, or point you specify, with an assigned driver and accountability for the transfer from end to end. Your customer service team stops improvising every delivery.
A contingency provider, not an emergency provider
The difference lies in having it agreed before you need it. Mowi works with airlines as a permanent operational counterpart: the relationship is established, service criteria are defined, and contingency coordination activates without negotiating terms at the worst possible moment. We operate with a network of associated drivers under a single standard, anywhere in the world where your airline has a layover, a base, or a possible diversion. Coverage isn’t built when the problem appears; it’s already in place.
Learn how we work with airlines
Mowi, the certainty of arriving, anywhere in the world — even when the itinerary breaks.
Contact our team 24/7Frequently asked questions
Does Mowi track luggage in real time?
No. Mowi does not offer real-time luggage tracking or monitoring. Mowi’s Delayed Baggage Management begins once the airline locates the suitcase: Mowi recovers it and delivers it to the home or lodging the airline specifies, through its network of associated drivers.
What vehicles does Mowi use to transfer crews and stranded passengers?
Mowi assigns the vehicle by category according to the volume of each contingency: van or executive minivan for crews, executive sedan for individual transfers, and minibus or motorcoach for large groups of passengers. Mowi operates with a network of associated drivers and always communicates the vehicle category, never brands or models.
In which countries can an airline count on Mowi?
In any country where your airline has a layover, a base, or a possible diversion. Mowi operates with global reach and doesn’t limit its coverage to one region: the operation extends anywhere in the world where the airline needs to move crews or passengers.
Does Mowi handle contingencies outside office hours?
Yes. Mowi keeps a contact team available 24/7 to coordinate air contingencies, because a cancellation or a diversion doesn’t respect office hours. The airline can reach out to the Mowi team at any time to coordinate the transfer of crews, passengers, or delayed luggage.